How to Fix Mail App Not Working on iPhone

The Mail app on the iPhone is a convenient tool for managing emails on the go, allowing users to stay connected and organized. However, encountering issues with the Mail app not working properly can be frustrating, especially if you rely on it for communication and productivity. From emails not syncing to the app crashing unexpectedly, there are various problems that users may encounter. In this comprehensive guide, we’ll explore common reasons why the Mail app may not be working on your iPhone and provide detailed solutions to help you resolve the issue.

Why Mail App Not Working on iPhone?

Before diving into the solutions, it’s essential to understand why your iPhone’s Mail app may be malfunctioning. Several factors could contribute to this problem, including software glitches, incorrect settings, network issues, or problems with your email account configuration.

By identifying the root cause, you can effectively troubleshoot the problem and implement the appropriate solution.

Fix Mail App Not Working on iPhone

After going through the possible reasons of why mail app is not working on iPhone. Let’s move on to the working fixes.

1. Check Internet Connection

The first step in troubleshooting issues with the Mail app is to ensure that your iPhone is connected to the internet. Without a stable internet connection, the Mail app won’t be able to send or receive emails. Verify that your device is connected to Wi-Fi or cellular data and that the connection is strong and stable. To check your internet connection:

1. Open the Settings app on your iPhone.

2. Select Wi-Fi or Cellular, depending on your current connection.

3. Ensure that Wi-Fi is turned on and connected to a reliable network, or verify that cellular data is enabled.

If you’re connected to the internet but still experiencing issues with the Mail app, proceed to the next troubleshooting steps.

2. Restart Your iPhone

Restarting your iPhone can often resolve various software-related issues, including problems with the Mail app. Restarting allows the device’s operating system to refresh, potentially clearing out any temporary glitches or conflicts that may be affecting the app’s performance. To restart your iPhone:

1. Press and hold the Side button (or the Sleep/Wake button) until the power off slider appears.

2. Drag the slider to power off your device.

3. Once your iPhone is powered off, press and hold the Side button again until the Apple logo appears, indicating that the device is restarting.

After your iPhone has restarted, open the Mail app to see if the problem has been resolved.

3. Check Mail Settings

Incorrect settings in the Mail app can sometimes cause issues with sending or receiving emails. Ensure that your email account settings are configured correctly on your iPhone, including incoming and outgoing server settings, authentication methods, and port numbers. To check Mail settings on your iPhone:

1. Open the Settings app.

2. Scroll down and select Mail.

3. Tap Accounts to view your email accounts configured on the device.

4. Select the problematic email account and review its settings.

5. Verify that the incoming and outgoing mail servers are correct and that the account username and password are entered accurately.

6. If necessary, update the settings or re-add the email account to ensure it is configured correctly.

Once you’ve verified the Mail settings, try sending or receiving emails again to see if the issue persists.

4. Update iOS and Mail App

Outdated software can sometimes lead to compatibility issues and performance problems with apps like Mail. Ensure that your iPhone is running the latest version of iOS and that the Mail app is up to date with the latest bug fixes and enhancements. To update iOS and the Mail app:

1. Go to Settings on your iPhone.

2. Select General.

3. Tap Software Update to check for and install any available updates for iOS.

4. Additionally, open the App Store and navigate to the Updates tab to see if there are any updates available for the Mail app. If an update is available, tap Update to install it.

After updating iOS and the Mail app, relaunch the Mail app to see if the problem has been resolved.

5. Reset Network Settings

If you’re still experiencing issues with the Mail app after checking internet connectivity and updating iOS, resetting your iPhone’s network settings may help. Resetting network settings will erase all saved Wi-Fi networks, Bluetooth connections, and VPN configurations, so you’ll need to re-enter them afterward. To reset network settings on your iPhone:

1. Open the Settings app.

2. Select General.

3. Scroll down and tap Reset.

4. Choose Reset Network Settings.

5. Enter your device passcode if prompted.

6. Confirm that you want to reset network settings.

After resetting network settings, reconnect to your Wi-Fi network or cellular data and try using the Mail app again to see if the problem persists.

6. Delete and Re-add Email Account

If none of the previous solutions have resolved the issue, deleting and re-adding the problematic email account to the Mail app may help. This process can refresh the account settings and resolve any configuration issues that may be causing the problem. To delete and re-add an email account on your iPhone:

1. Open the Settings app.

2. Scroll down and select Mail.

3. Tap Accounts to view your email accounts.

4. Select the email account you’re experiencing issues with.

5. Tap Delete Account and confirm that you want to delete it.

6. After deleting the account, tap Add Account to re-add it to the Mail app.

7. Follow the on-screen instructions to re-enter your account information and configure the settings.

8. Once you’ve re-added the email account, try sending or receiving emails again to see if the problem has been resolved.

7. Contact Email Service Provider

If you’ve tried all the above solutions and are still unable to resolve the issue with the Mail app, there may be a problem with your email service provider or account settings. In such cases, it’s recommended to contact your email service provider’s support team for further assistance. They can help troubleshoot any server-side issues or provide guidance on configuring your email account correctly on your iPhone.


Encountering issues with the Mail app on your iPhone can be frustrating, but by following the troubleshooting steps outlined in this guide, you can often resolve the problem and restore normal functionality.

Whether it’s checking internet connectivity, updating software, adjusting settings, or contacting your email service provider, there are several steps you can take to diagnose and fix issues with the Mail app.

By staying proactive and patient, you can ensure that your iPhone remains a reliable tool for managing your email communication effectively.

Leave a Comment