How to Fix Spotify Wrapped Not Working, App Crashing Issue

Spotify Wrapped, an annual feature offered by the popular music streaming service Spotify, allows users to explore their listening habits and trends over the past year. However, encountering issues such as Spotify Wrapped not working or the app crashing can be frustrating, especially when you’re eager to review your personalized music statistics. In this troubleshooting guide, we’ll explore common reasons behind these issues and provide practical solutions to help you resolve them effectively.

What is Spotify Wrapped?

Spotify Wrapped is a highly anticipated feature that provides users with insights into their listening behavior, including their most-played songs, top artists, genres, and total listening time. It offers personalized playlists and a detailed breakdown of your music preferences, making it a favorite among Spotify users worldwide. Given its significance, experiencing problems with Spotify Wrapped can detract from the overall user experience and leave users feeling disappointed.

Common Issues with Spotify Wrapped

Spotify Wrapped Not Loading: One of the most prevalent issues users encounter is Spotify Wrapped failing to load or displaying an error message when attempting to access it. This can occur due to various reasons, including network connectivity issues, server downtime, or problems with the Spotify app itself.

App Crashing or Freezing: Some users may experience the Spotify app crashing or freezing when trying to navigate to the Wrapped section. This could be caused by software bugs, outdated app versions, or conflicts with other applications running on the device.

Incomplete or Inaccurate Data: Another issue reported by users is incomplete or inaccurate data in their Spotify Wrapped summaries. This may include missing songs, incorrect artist rankings, or discrepancies in the total listening time. Such discrepancies can diminish the value of the Wrapped experience for users who rely on it to reflect their true music preferences.

Fix Spotify Wrapped Not Working and App Crashing

Now that we’ve outlined the common issues associated with Spotify Wrapped let’s explore potential solutions to address these problems effectively.

1. Check Network Connectivity

Start by ensuring that your device has a stable internet connection. Poor network connectivity can prevent Spotify from loading properly or accessing the Wrapped feature. Switch between Wi-Fi and cellular data or try connecting to a different network to see if the issue persists.

2. Update Spotify App

Ensure that you’re using the latest version of the Spotify app. Developers regularly release updates to address bugs, improve performance, and introduce new features. Open the App Store (iOS) or Google Play Store (Android), navigate to the Updates section, and install any available updates for the Spotify app.

3. Restart the App and Device

Sometimes, a simple restart can resolve minor software glitches or temporary issues. Close the Spotify app completely and relaunch it on your device. If the problem persists, restart your device to refresh its system processes and clear any temporary files or caches that may be causing conflicts.

4. Clear App Cache (Android Only)

If you’re using Spotify on an Android device, clearing the app cache may help resolve performance issues. Go to Settings > Apps > Spotify > Storage, and tap on “Clear Cache.” This action will remove temporary data stored by the app, potentially resolving any underlying issues affecting its performance.

5. Reinstall Spotify App

If Spotify Wrapped continues to malfunction despite trying the above steps, consider reinstalling the Spotify app on your device. This process can help fix corrupted app files or configuration settings that may be causing the problem. Uninstall the Spotify app, restart your device, and then reinstall the app from the respective app store.

6. Contact Spotify Support

If none of the above solutions resolve the issue, reach out to Spotify’s customer support team for further assistance. Provide details about the problem you’re experiencing, including any error messages or specific circumstances surrounding the issue. Spotify’s support team can offer personalized troubleshooting steps or escalate the issue to their technical specialists for further investigation.


Encountering issues with Spotify Wrapped not working or the app crashing can be frustrating, particularly when you’re eager to review your personalized music statistics. By understanding common reasons behind these problems, such as network connectivity issues, outdated app versions, or software glitches, you can take proactive steps to resolve them effectively.

Whether it involves checking network connectivity, updating the Spotify app, restarting your device, or seeking assistance from Spotify’s support team, there are various solutions available to help you enjoy a seamless Spotify Wrapped experience. With patience and persistence, you can overcome these challenges and continue to explore your music preferences with Spotify Wrapped.

Leave a Comment